Adventus Clothing Shipping & Returns Policy

Orders are normally processed within 2–5 business days. Business days exclude weekends and recognized holidays. Processing time is separate from carrier transit time and is not a guaranteed delivery date.

Customers are responsible for providing a complete and accurate shipping address. Contact anthony.lard@adventusclothing.com as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after processing begins.

Adventus offers free standard shipping on orders of $70 or more when that option is available for the destination at checkout. Other available shipping rates and methods are shown at checkout.

Carrier delivery estimates are estimates only. Adventus is not responsible for carrier, weather, customs, or other delays outside our reasonable control, but we will assist with eligible delivery issues where practical.

International availability, rates, and delivery estimates are shown at checkout. Customers are responsible for customs duties, import taxes, brokerage fees, or other destination charges unless checkout expressly states otherwise. International delivery times may be affected by customs processing.

Requests involving a defect, Adventus fulfillment error, exchange, refund, or cancellation must be submitted to anthony.lard@adventusclothing.com. Include the order number, a description of the request, and clear photographs when reporting a defect, damage, or incorrect item.

Do not mail an item before receiving approval. The return address and instructions are provided only after a request is approved. Packages sent without approval may not be accepted or processed.

Eligible requests must be submitted within 14 calendar days after delivery, based on carrier tracking. Items must be unworn, unwashed, and in their original condition. Proof of purchase is required.

Items showing wear, washing, alteration, misuse, accidental damage after delivery, odors, stains, or other condition changes may be denied. Adventus may request photographs or inspect a returned item before approving a remedy.

An item confirmed to have a manufacturing defect or confirmed shipping damage may qualify for an exchange or a refund to the original payment method. Adventus will cover reasonable approved return and replacement shipping costs for a confirmed defect or shipping-damage claim.

Normal wear, improper care, misuse, alteration, accidental damage after delivery, and minor variations inherent to textiles, embroidery, printing, suede, or screen display are not considered defects.

If Adventus sends the incorrect product, color, or size, the customer may choose an exchange or a refund to the original payment method. Adventus will cover reasonable approved return and replacement shipping costs for a confirmed Adventus fulfillment error.

An eligible, non-defective item may be exchanged only for a different size or color of the same product. It cannot be exchanged for a different product. Preference exchanges are subject to inventory availability.

The customer is responsible for all shipping expenses associated with a preference exchange, including return shipping to Adventus and shipment of the replacement item. Adventus does not provide store credit for preference exchanges.

Sale and discounted items are eligible under the same rules stated in this policy. A preference exchange remains limited to a different size or color of the same product, subject to availability, and the customer is responsible for all associated shipping expenses.

Refunds are available only for:

• a confirmed defective or shipping-damaged item; or
• a confirmed error made by Adventus, including shipment of the incorrect product, color, or size.

Preference changes, fit preferences, and buyer’s remorse do not qualify for a refund. Approved refunds are issued to the original payment method. Original or return shipping charges are not refundable unless the refund results from a confirmed defect, shipping damage, or Adventus error, or applicable law requires otherwise.

After Adventus issues a refund, the customer’s bank or payment provider controls posting time.

Cancellation requests must be submitted before an order has been fulfilled. We will make every reasonable effort to accommodate a request, but cancellation is not guaranteed once processing has begun. Approved cancellations receive a full refund to the original payment method.

Orders that have already shipped cannot be canceled and are subject to the other provisions of this policy. Adventus may cancel and refund an order because of inventory errors, payment problems, suspected fraud, inaccurate information, pricing or listing errors, legal or security concerns, or other reasonable operational circumstances.

If tracking shows a package is delayed, lost, or delivered but it cannot be located, contact the carrier and Adventus promptly. Adventus will review the tracking record and assist with an eligible carrier claim where practical. Resolution depends on the facts, carrier procedures, and applicable law. We are not responsible for loss caused by an inaccurate address supplied by the customer or theft occurring after confirmed delivery, except where required by law.

Adventus may deny requests involving fraud, misrepresentation, policy abuse, excessive or bad-faith claims, or items that do not meet this policy, subject to applicable law.